Welcome to Alveron Advisory (“Company”, “we”, “our”, or “us”), a global brand operated by Alveron Advisory Private Limited.
This Refund & Cancellation Policy outlines the terms governing payments, cancellations, refunds, service termination, and related financial matters concerning the Company’s products and services.
By purchasing, subscribing to, engaging with, or using any service offered by Alveron Global, you acknowledge and agree to this Refund & Cancellation Policy.
COMPANY INFORMATION
Legal Entity:
Alveron Advisory Private Limited
Brand Name:
Alveron Global
CIN:
U62090BR2026PTC084995
GSTIN:
10ABFCA6897A1ZX
Registered Office:
Bairiyadih, Harsiddhi,
Motihari, East Champaran – 845435,
Bihar, India
Email:
Business@alveronglobal.com
Phone:
+91 88737 90416
GENERAL POLICY
All payments made to Alveron Advisory Private Limited for any service, consultation, project, subscription, campaign, digital deliverable, or business engagement shall be governed by this Refund & Cancellation Policy.
The Company follows a strict Advance Payment and No Refund Policy.
NO REFUND POLICY
All payments made to the Company are final, non-refundable, and non-transferable.
No refunds shall be issued under any circumstances including but not limited to:
- Change of mind
- Business closure
- Delay caused by the client
- Lack of project participation
- Dissatisfaction due to subjective expectations
- Marketing performance expectations
- Lead generation expectations
- SEO ranking expectations
- Campaign outcomes
- Project suspension by client
- Client budget changes
- Internal business decisions of the client
ADVANCE PAYMENTS
All advance payments, booking amounts, retainers, deposits, milestone payments, and setup fees are strictly non-refundable.
Once payment is received and resources are allocated, the Company incurs operational, strategic, technical, and administrative costs which cannot be recovered.
Accordingly, no refund requests shall be entertained.
DIGITAL SERVICES
Due to the nature of digital services, no refunds shall be granted for:
- Search Engine Optimization (SEO)
- Digital Marketing
- Social Media Marketing
- Lead Generation
- Branding Services
- Web Design
- Website Development
- CRM Setup
- Automation Services
- AI Solutions
- Telecalling Services
- Consulting Services
- Advisory Services
- Strategy Sessions
- Training Programs
- Custom Digital Deliverables
All such services involve immediate allocation of expertise, intellectual property, labor, technology, and operational resources.
PROJECT CANCELLATION BY CLIENT
If a client voluntarily cancels a project after payment:
- No refund shall be issued.
- Outstanding dues, if any, shall remain payable.
- The Company reserves the right to retain all payments already received.
Any work completed prior to cancellation shall remain the property of the Company unless otherwise agreed in writing.
PROJECT DELAYS CAUSED BY CLIENT
The Company shall not be liable for delays caused by:
- Missing information
- Delayed approvals
- Delayed content submissions
- Delayed payments
- Lack of communication
- Internal client-side issues
Such delays shall not create any refund obligation.
SUBSCRIPTIONS & RETAINERS
Monthly retainers, recurring service plans, subscriptions, maintenance plans, and ongoing marketing engagements are non-refundable once billing has been processed.
Cancellation requests may prevent future billing where applicable but shall not create entitlement to refunds for past billing periods.
THIRD-PARTY COSTS
The Company shall not be responsible for refunding third-party expenses including but not limited to:
- Advertising Spend
- Google Ads Costs
- Meta Ads Costs
- Hosting Charges
- Domain Charges
- Software Licenses
- CRM Costs
- API Costs
- Third-Party Service Fees
- Payment Gateway Fees
Such costs are subject to the respective policies of the relevant providers.
CHARGEBACKS & PAYMENT DISPUTES
Unauthorized chargebacks, payment reversals, or fraudulent disputes may result in:
- Immediate suspension of services
- Project termination
- Account restrictions
- Legal recovery proceedings
- Reporting to relevant financial institutions
The Company reserves all legal rights concerning disputed payments.
DUPLICATE PAYMENTS
If a customer accidentally makes a duplicate payment for the same invoice or transaction, the Company may review the matter and determine an appropriate resolution at its sole discretion and in accordance with applicable laws.
Supporting payment evidence may be required.
COMPANY TERMINATION OF SERVICES
The Company reserves the right to terminate services without refund if:
- Fraud is suspected.
- Terms & Conditions are violated.
- Abusive conduct occurs.
- Illegal activities are detected.
- Compliance concerns arise.
- False information is provided.
Termination shall not create any refund obligation.BOARD RESOLUTION COMPLIANCE
This Refund & Cancellation Policy reflects and operates in accordance with the commercial policies and internal Board decisions of Alveron Advisory Private Limited.
All clients, users, and business partners acknowledge and agree to these terms before engaging with the Company.
POLICY MODIFICATIONS
The Company reserves the right to amend, revise, update, or replace this Refund & Cancellation Policy at any time without prior notice.
Updated versions shall become effective immediately upon publication on the Company’s official website.
GOVERNING LAW
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.
JURISDICTION
Any dispute arising from this Refund & Cancellation Policy shall be subject to the exclusive jurisdiction of the competent courts located in Motihari, Bihar, India.